All orders are handmade and carefully packed in Melbourne, Australia.
Processing & Dispatch
We aim to dispatch all orders within 1–2 business days (Monday to Friday, excluding public holidays). During sales, launches, or busy periods, please allow a little extra time — every piece is made and prepared by hand.
Shipping Rates
• Standard Shipping (Australia-wide): $9.95
• Free Standard Shipping on orders over $100
We currently offer standard shipping only.
Delivery Times
Standard Shipping: 3–7 business days within Australia, depending on your location.
Delivery times are estimates provided by Australia Post and may vary during peak periods or due to circumstances outside our control.
Tracking
Once your order is dispatched, you'll receive a confirmation email with tracking details so you can follow your parcel's journey.
Lost or Delayed Parcels
If your parcel hasn't arrived within the expected timeframe, please contact us at support@lumoraah.com and we'll open an investigation with the carrier on your behalf. If the parcel is confirmed lost, we'll arrange a replacement or full refund.
Damaged Parcels
If your parcel arrives damaged, please email us within 48 hours of delivery with photos of the packaging and item. We'll arrange a replacement or refund.
Incorrect Address
Please double-check your shipping address at checkout. If a parcel is returned to us due to an incorrect address, we'll contact you to arrange re-delivery — additional shipping costs may apply.
International Shipping
We currently ship within Australia only. We hope to offer international shipping in the future 🌎
Contact
support@lumoraah.com