Last updated · May 2026
At Lumoraah, we care about your privacy as much as we care about the pieces we hand-string. This policy explains what information we collect when you visit lumoraah.com or place an order, how we use it, and the choices you have. By using our site you agree to the practices described here.
The personal data we handle includes your name, email address, shipping and billing addresses, phone number where provided, and payment details processed securely through Shopify. We do not store full card numbers on our own servers.
What we collect
- Contact information you give us — name, email, phone, shipping and billing addresses.
- Order details — items purchased, order value, gift notes, and any customisation choices for bespoke pieces.
- Browsing analytics — pages viewed, device and browser type, and anonymised performance metrics that help us improve the store.
How we use it
We use your information to fulfil your orders, send shipping updates and order confirmations, respond to your questions, and keep improving the store. We may occasionally email you with new collections or studio updates — only if you have opted in, and you can unsubscribe at any time.
Cookies
Our site uses a small number of cookies. Strictly necessary cookies keep your cart and session working. Analytics cookies help us understand which pages are useful and which need rework. You can disable non-essential cookies in your browser settings without breaking checkout.
Sharing
We share order information with Shopify (our checkout and commerce platform) and with the shipping carriers who deliver your parcel. We do not sell your personal data, and we do not share it with marketing networks beyond the tools required to run lumoraah.com.
Your rights
You can ask us at any time to access the personal data we hold about you, correct anything that is inaccurate, or delete your account and order history (subject to legal record-keeping requirements). To make a request, email support@lumoraah.com.
Contact
Questions about this policy or how we handle your data? Write to us at support@lumoraah.com and a real human from the studio will reply.